REFUND POLICY

CANCELLATION & REFUND POLICY

ORDER CANCELLATIONS

Once an order is placed, it enters processing immediately to ensure fast preparation and shipping. Because of this, orders cannot be canceled, modified, or changed after checkout.

Please double-check your order details, shipping address, and selected items before completing your purchase.

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RETURNS & REFUNDS

For hygiene and safety reasons, Waveista does not accept returns or offer refunds on purchased items.

However, customer satisfaction is extremely important to us. If you receive an item that is damaged, defective, incorrect, or missing from your order, our support team will gladly assist you with a replacement.

Replacement requests must be submitted within 15 days of receiving your order.

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ELIGIBLE REPLACEMENT CASES

You may qualify for a replacement if:

• Your item arrives damaged or broken
• You received a defective product
• An item is missing from your order
• The product was damaged during shipping

Please note that normal wear, accidental damage, misuse, improper handling, or incorrect care are not covered under this policy.

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HOW TO REQUEST A REPLACEMENT

To request assistance, please email our support team with the following information:

• Your order number
• A brief explanation of the issue
• Clear photos showing the problem

This helps us review and resolve your request as quickly as possible.

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IMPORTANT NOTICE

Waveista reserves the right to deny replacement requests that do not meet the conditions outlined in this policy.

We are committed to providing high-quality products and a positive shopping experience for every customer.

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CONTACT US

If you have any questions regarding your order or this policy, please contact us anytime at:

Email: contact@waveista.com

Thank you for shopping with Waveista 🤍